Refund Policy

Mode Laroq Melbourne Return and Refund Policy
At Mode Laroq Melbourne, we strive to provide all our customers with exceptional service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% return guarantee on new products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds on sale items
Items purchased during sales cannot be refunded. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return shipping costs
The customer is responsible for the shipping costs for returns. Mode Laroq Melbourne does not refund return shipping costs and is not responsible for any costs incurred during the return process. Please see our terms and conditions for more information.

Return notification period
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline in order to benefit from a return.

Exchange of sale items
Sale items cannot be exchanged, even if they are not the correct size. Please ensure you select the correct size before making your purchase.

100% guarantee on defective items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return process
To initiate a return, send an email to info@modelaroqmelbourne.com
Once your return has been approved, you will receive detailed instructions on how to complete the return process.

Requirement to provide a return form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to ensure your request is processed correctly.

Conclusion
Mode Laroq Melbourne is committed to ensuring customer satisfaction. By adhering to our returns and refunds policy, we ensure that all returns are processed efficiently and fairly. If you have any questions or comments, please contact our customer service team at info@modelaroqmelbourne.com